Shipping Destinations
Longjing N offers worldwide shipping to major international markets, including the United States, Canada, Australia and the United Kingdom, as well as other supported countries and regions. Availability for your delivery address and the products in your order is confirmed at checkout.
Some destinations may restrict the import of tea, food products or other items. Please check any applicable import requirements before ordering. If a restriction prevents us from shipping your order, we will contact you to discuss the available options.
Order Processing
Orders are prepared for dispatch after payment has been confirmed. Processing time depends on product availability, order details and current order volumes. Any applicable processing estimate will be provided at checkout or in your order confirmation.
If we need additional information or become aware of a processing issue, we will contact you using the details provided with your order. Dispatch is separate from delivery: an order confirmation does not mean that your parcel has already been handed to the carrier.
Estimated Delivery
Available delivery options and any estimated delivery times are shown at checkout, in your order confirmation or within the details of your selected shipping service. Please check whether an estimate includes order processing or applies only to transit after dispatch.
Delivery estimates are not guaranteed arrival dates. Actual delivery times may vary depending on the destination, shipping method, carrier operations, seasonal demand and customs clearance. Remote destinations may require additional transit time.
Shipping Costs, Taxes and Import Charges
Shipping charges are as shown at checkout. Available services and costs may vary according to your delivery address and the contents of your order. Please review the final checkout total before placing your order.
Any taxes collected by Longjing N will be shown at checkout. International orders may also be subject to customs duties, import taxes or carrier clearance fees imposed by the destination country. Unless explicitly stated as included at checkout, these additional charges are not included in the order total and are the recipient’s responsibility.
Customs authorities or carriers may require payment or further information before releasing a parcel. Please respond promptly to avoid additional delays or a return to sender. If you are unsure about local import charges, contact your local customs authority before ordering.
Order Tracking
Where tracking is included with your selected delivery service, tracking details will be provided after dispatch when they become available. A tracking reference may be created before the carrier receives or first scans the parcel, so updates may not appear immediately.
Tracking availability and the frequency of updates vary by service and destination. Some services offer limited tracking, and updates may pause while a parcel is in international transit or awaiting customs clearance. Not every shipping method provides real-time tracking.
If tracking is unavailable, stops updating or indicates a delivery problem, please contact us so we can help check the shipment’s status.
Address and Delivery Issues
- Incorrect or incomplete addresses: Please check your delivery address and contact details before placing your order. If you notice an error, contact us as soon as possible. We will try to update the details before dispatch, but changes may not be possible once the order has been processed or handed to the carrier.
- Missed delivery or collection: If the carrier cannot complete delivery, please follow any instructions for redelivery or collection. Signature requirements and collection arrangements depend on the selected service and local carrier.
- Returned parcels: If an order is returned because of an address issue, missed collection, refusal of delivery or an unresolved customs requirement, we will review the reason for return and contact you about the available options once the parcel’s status is confirmed.
- Reshipping and related costs: Any applicable reshipping charges or deductions for actual, non-recoverable delivery or return costs will be explained before an arrangement is agreed, subject to applicable consumer law. If the issue was caused by our error, we will work with you to put it right without charging you to correct that error.
- Missing or damaged deliveries: If your parcel appears lost, arrives damaged or is marked as delivered but cannot be located, contact us promptly with your order details. Keep any packaging and photographs of damage where possible so we can investigate and arrange an appropriate resolution.
Shipping Delays
Peak shopping periods, severe weather, carrier disruptions, customs inspections and delivery to remote areas can affect processing or transit times. We will share material updates when they become available and help investigate delivery concerns with the relevant carrier.
If your order has not arrived within the estimate provided, please contact us. We will review the available shipment information, explain the next steps and work with you towards an appropriate resolution. Nothing in this policy limits your rights under applicable consumer law.
Contact Us
For questions about shipping availability, an address correction or an existing delivery, please contact Longjing N through https://longjingn.com/contact-us/. Include your order number, if available, and a brief description of your enquiry so we can assist you.
