Scope and Application
These terms apply to your use of longjingn.com and purchases of tea, teaware, and tea treats from Longjing N. Please read them before using the website or placing an order, together with our shipping and returns policies and any product-specific information shown before checkout.
By using the website or placing an order, you agree to these terms to the extent permitted by applicable law. Nothing in these terms limits any mandatory consumer rights that apply to your purchase.
Accounts and Customer Information
You may shop using the checkout options available on the website. Creating an account is not required unless clearly stated for a particular service.
Please provide accurate and complete information, including your contact details, delivery address, and any information needed to process your order. Let us know promptly if you discover an error. Changes requested after an order has been processed or dispatched may not be possible.
If you create an account, keep your login credentials confidential and contact us promptly if you suspect unauthorised access. You must not use another person’s account or payment details without permission.
Product Information and Orders
We take reasonable care to keep product descriptions, images, prices, and availability accurate. However, errors may occasionally occur. Images are illustrative, and colours or appearance may vary because of screen settings, natural product variation, or packaging changes. This does not affect your right to receive goods that match their description.
For food products, review the ingredients, allergen information, storage instructions, and other product details provided before purchase, and check the packaging before consumption. If information relevant to your needs is unclear, please contact us before ordering.
Submitting an order is a request to purchase the selected goods. An automated acknowledgement confirms receipt of that request and does not, by itself, confirm that we can fulfil it. Acceptance will be communicated through an order acceptance or dispatch confirmation, subject to applicable law.
If an item is unavailable, an obvious pricing or description error occurs, payment cannot be authorised, delivery is not supported for the address provided, or there is a reasonable concern about fraud or unlawful activity, we may need to decline or cancel the affected order. We will notify you and, where appropriate, offer an available alternative for your approval. We will not substitute goods or charge a corrected price without your agreement.
If we cannot fulfil an order for which payment has been taken, we will refund the amount paid for the unfulfilled goods and any associated charges due to you under applicable law. We do not reserve a right to cancel accepted orders arbitrarily.
Prices, Taxes, Promotions, and Payment
Prices and applicable charges are those displayed on the website and at checkout for your order, subject to correction of obvious errors as described above. Please review the order total before submitting payment.
Any taxes, delivery charges, or other amounts collected by us will be shown where applicable before you place your order. International deliveries may also be subject to customs duties, import taxes, or clearance requirements imposed by the destination authorities. Any responsibility for these amounts is subject to the information provided before purchase and applicable law.
Promotional offers are subject to the conditions displayed with the offer. Price changes do not retrospectively change the price of an accepted order unless you agree to a change.
Payment must be made using an option available at checkout. By providing payment details, you confirm that you are authorised to use the selected payment method. Orders may be subject to payment authorisation and reasonable verification. We take reasonable steps to protect payment-related information, but no online transmission or payment system can be guaranteed to be entirely risk-free.
Shipping and Delivery
We offer worldwide shipping to major international markets, including the United States, Canada, Australia, and the United Kingdom, as well as other supported countries and regions. Availability for a particular destination or product is subject to our shipping policy and the delivery options shown at checkout.
Please review our shipping policy and the delivery information provided for your order. Applicable shipping charges, delivery options, and any estimated times are as stated there or at checkout. Delivery estimates are not guarantees unless expressly identified as such.
Please ensure that the delivery address is complete and accurate. If a parcel is delayed, lost, damaged, or returned, contact us so that we can investigate and arrange an appropriate resolution in accordance with our shipping policy and applicable law. These terms do not transfer to you any delivery risk that must legally remain with us.
Returns and Refunds
Returns, cancellations, exchanges, and refunds are handled in accordance with our returns policy and applicable law. Please review that policy for the relevant conditions, process, and any product-specific limitations before ordering.
The rights and procedures that apply may depend on the type and condition of the goods. Do not assume that every food product is excluded from return or that every opened item is eligible; please refer to our returns policy and your applicable statutory rights.
If goods arrive damaged, are faulty, are not as described, or are incorrect, contact us with your order details and a description of the issue. We may ask for reasonable supporting information to help resolve it. Nothing in our returns policy or these terms removes remedies that you are entitled to under applicable law.
Website Use and Intellectual Property
The website’s text, design, photographs, graphics, and other content are owned by Longjing N or used with permission, except where otherwise identified. Third-party names, trademarks, and materials remain the property of their respective owners.
You may view the website and use its content for personal shopping purposes. Except where permitted by law or authorised by the relevant rights holder, you must not reproduce, redistribute, commercially exploit, or misleadingly use protected content or branding.
You must not misuse the website, attempt to gain unauthorised access, introduce harmful code, interfere with its operation, or use it for fraudulent or unlawful purposes.
Liability and Consumer Rights
We will exercise reasonable care in operating the website and fulfilling orders. We do not guarantee that the website will always be available or free from errors, and access may occasionally be interrupted for maintenance or reasons outside our reasonable control.
To the extent permitted by applicable law, we are not responsible for losses that were not reasonably foreseeable when the purchase contract was formed, or that arise from misuse of the goods contrary to clear and reasonable instructions. Any limitation applies only to the extent that it is lawful and fair in the circumstances.
Nothing in these terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited. Your mandatory rights concerning the quality, description, safety, and delivery of goods remain unaffected.
Events Beyond Our Reasonable Control
Events beyond our reasonable control, such as severe weather, natural disasters, transport disruption, or government restrictions, may affect our ability to fulfil an order. If this happens, we will take reasonable steps to reduce the impact and inform affected customers of material delays.
Such events do not automatically remove our obligations or your rights. If we cannot fulfil an order, or a delay gives you a right to cancel under applicable law, we will provide an appropriate resolution, including any refund legally due.
Disputes and Applicable Law
If you have a concern about an order or these terms, please contact us first so that we can try to resolve it fairly. We may ask for relevant order details to help us investigate.
These terms and any disputes are subject to applicable law, including any mandatory consumer protections available to you. Nothing here requires you to give up access to courts, consumer remedies, or dispute resolution options available under that law.
Changes to These Terms
We may update these terms to reflect changes to our services, trading practices, or legal requirements. Updated terms will be published on this page and will apply prospectively from publication unless otherwise stated in a manner permitted by law.
The terms in effect when you place an order will generally govern that order. Later changes will not reduce rights relating to an existing order without your agreement, unless required by applicable law.
Contact Us
For questions about these terms, an order, delivery, or a return, please contact Longjing N through our contact page: https://longjingn.com/contact-us/.
