This policy explains how Longjing N handles personal information in connection with its online shop for tea, teaware and tea treats, including when you browse the website, make a purchase, create an account or contact us. It applies to information handled through our website and related customer communications. Third-party websites and services may have their own privacy policies.
Information We Process
The information we process depends on how you use the website and the services available to you. It may include:
- Contact details: your name, email address, telephone number and billing or delivery address, as needed for your enquiry or order.
- Order and delivery information: products purchased, order totals, delivery instructions, transaction references and information relating to returns, refunds or order enquiries.
- Account information: if you create an account, your login details, saved addresses and order history.
- Communications: information you provide when contacting us, including questions, feedback and details needed to resolve a request.
- Payment-related information: information needed to arrange payment and confirm its status. The payment details collected and whether they are handled directly by a payment provider depend on the payment method used.
- Technical and usage information: depending on the services and settings in use, we may process information such as your IP address, browser type, device information, pages visited and website activity.
Where information is necessary to process an order or respond to a request, not providing it may prevent us from completing that service. Please avoid sending sensitive personal information that is not needed for your enquiry.
How We Use Information
We use personal information as necessary for the following purposes:
- Processing and fulfilling orders, including order confirmations, returns and refunds.
- Coordinating payment processing and delivery with relevant service providers.
- Providing customer support and responding to enquiries.
- Creating and managing customer accounts, where available.
- Operating, maintaining and troubleshooting the website.
- Protecting the website, customers and transactions, including detecting and preventing fraud, misuse and unauthorised access.
- Understanding how the website is used and improving the shopping experience, where relevant tools are used and subject to applicable consent requirements.
- Keeping appropriate records, meeting applicable legal obligations and addressing disputes or legal claims.
Legal Grounds for Processing
Where applicable data protection law requires a legal basis, we process personal information on the basis relevant to the activity. This may include taking steps at your request before a purchase, performing our contract with you, complying with legal obligations, or pursuing legitimate interests such as maintaining a secure website and providing customer support, where those interests are not overridden by your rights. Where consent is required, we will seek it, and you may withdraw it.
Cookies and Similar Technologies
The website may use cookies and similar technologies to support functions such as remembering shopping basket contents, maintaining login sessions and storing preferences. Depending on the tools enabled, these technologies may also help us understand website use and improve its performance.
Where required by applicable law, non-essential cookies or similar technologies will only be used with your consent. You can manage cookies through your browser settings and, where provided, the website’s cookie settings. Blocking or deleting some cookies may affect shopping basket, checkout or account features. Any cookie choices available on the website can be used to review or change your preferences.
Sharing Information
We share personal information where necessary to provide services, operate the shop or meet applicable obligations. Depending on the services used, recipients may include:
- Payment providers that process payments, confirm transactions and assist with payment-related issues.
- Delivery and logistics providers that arrange shipping, deliver orders and handle delivery enquiries.
- Hosting and technical service providers that support website operation, maintenance and security.
- Analytics providers, if used, that help us understand website performance and usage, subject to applicable consent requirements.
- Professional advisers or public authorities where disclosure is necessary for legal compliance, resolving disputes or protecting legal rights.
Information shared should be limited to what is needed for the relevant purpose. Some recipients may process information under their own privacy policies and legal responsibilities.
International Processing
Depending on the location of the service providers involved, personal information may be processed outside your country of residence. Where applicable law requires safeguards for international transfers, we will take steps to ensure that appropriate safeguards or another lawful transfer mechanism are in place.
How Long We Keep Information
We retain personal information only for as long as needed for the purposes for which it was collected, including fulfilling orders, providing support, meeting applicable legal or record-keeping obligations, and resolving disputes or legal claims. Retention periods depend on the type of information and the reason it is held. When information is no longer needed, we take appropriate steps to delete it or make it no longer identifiable.
Your Rights and Choices
Depending on your location and applicable law, you may have the right to:
- Request access to the personal information held about you.
- Ask for inaccurate or incomplete information to be corrected.
- Request deletion of your personal information.
- Request that processing be restricted or object to certain processing.
- Receive certain information in a portable format, where applicable.
- Withdraw consent where processing relies on consent, without affecting the lawfulness of processing before withdrawal.
- Raise a concern with the relevant data protection authority.
These rights may be subject to legal conditions and exceptions. To make a request, please use the contact link below. We may need to verify your identity before acting on a request and will respond in accordance with applicable law.
Data Security
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No website, transmission method or storage system can be guaranteed completely secure. If you create an account, keep your login details confidential and let us know if you suspect unauthorised use.
Changes to This Policy
We may update this policy to reflect changes to the website, our practices or applicable requirements. Updated versions will be published on this page. Where required by law, we will provide additional notice or seek consent for relevant changes.
Contact Us
If you have questions about this policy or wish to make a personal information request, please contact Longjing N through https://longjingn.com/contact-us/.
